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Returns/Exchanges Ordering Privacy/ Security Misc. Company Info HV Warehouse Phone: 858-784-0511 Business Hours: Monday-Friday 9:00 AM -
6:00 PM West Coast Time Contact Us Please use the following quick links for any concerns:Billing Questions: info@hotvideowarehouse.com Order Status: info@hotvideowarehouse.com Defective Merchandise: info@hotvideowarehouse.com All items are sent very discretely and packaged in plain postal boxes with no indication on the contents. The shipping return label reads "HV Warehouse". Only you'll know what's inside! Click Here to view our shipping label.
Your order will be shipped via Express Delivery (Next or Second Day delivery) from the time your package is ready. There may be occasions that we do not have all of your ordered items in stock. In this case, it will be necessary to order the item, which usually takes only 1-2 days. Once we have all your items in stock, your package will be sent via Express Delivery. This shipping method will ensure that your package arrives to you within 2 days of leaving our warehouse, sometimes overnight, not including Sundays and holidays. If you need your items by a certain date, please e-mail or call our customer service department to verify that all of your items are in stock before ordering. We can ship your order to a P.O. Box. Just make sure you fill in the correct billing address associated with your credit card. Since it is often difficult to predict an item's selling popularity, we may be out-of-stock of an item you chose. In the rare case that the item is out-of-stock or on back-order, your package may be delayed and we will notify you by e-mail. You may either wait for shipment or cancel your order. If you don't mind waiting for your item, we appreciate your patience during the delay and you may receive a coupon good for your next order. Due to local area state regulations and high fraud ratios, we have limited our shipping to certain countries and states. These may change without notice. We ship to many counties around the world. However, it is your responsibility to know the laws of your community regarding the purchasing of pornographic material. We will not be held liable for any predicament which may arise due to the shipping of these items. Although we ship your purchases via USPS and try our best to package your items discretely, we can not be responsible for lost or confiscated orders.
We really want you to be pleased with your order and your on-line shopping experience. We have tried our best to create a reasonable return policy to protect you, the shopper, as well as our company. DVDs:
VIDEOS:
TOYS:
To Return: A return authorization number is required to return a product. 1. Use the link below to send us an e-mail
describing reason for return. You will receive
a Return Merchandise Authorization (RMA)
number upon approval that must be on your package to facilitate the exchange
process. You'll also receive
instructions for sending your product back and an
address for the return. For our
employees safety, any packages sent to us without an RMA number will be refused
and sent back to the customer. *Please inspect your items carefully upon receipt and notify us immediately in case of any defective merchandise. Defective merchandise claims must be received within one week of receiving your order. In the rare case of receiving a defective item, it will receive prompt attention for exchange and will be exchanged for the same item. To exchange your defective item, simply follow the procedures below: A return authorization number is required to return a product. 1. Use the link below to send us an e-mail
clearly describing the defect. You will receive
a Return Merchandise Authorization (RMA)
number upon approval that must be on your package to facilitate the exchange
process. You'll also receive
instructions for sending your product back, and an
address for the return. For our
employees safety, any packages sent to us without an RMA number will be refused
and sent back to the customer. 2. Package the item securely and send it back with your receipt or a copy. If you are exchanging a video, rewind it to where the defect begins. On defective exchanges, you will be reimbursed for your incurred return shipping charges up to $5.00 upon our receipt if the defective item. We accept Visa, MasterCard, Discover, & American Express, money orders, checks, and PayPal. You can place an order on-line using our secure server and order form or call us toll-free at 1-877-205-8993 to process an order over the phone. Check Orders: Naturally this form of payment will take a little longer to process considering funds must clear before our warehouse will ship any merchandise. Checks must be printed with your correct and current information. Make checks payable to HV Warehouse and send with the order form. You will find the address and directions on the order form after you select the mail order method at time of checkout. Simply print out the order form and send it with your payment to the address on the top of the order form. You may also send a money order. California residents (sorry guys) will be charged 7.75% sales tax. Customers in any other states or countries can shop tax free! To cancel an order, e-mail as soon as possible with the following information: Your name There may be a 10% restocking charge to cover credit card fees, ordering & shipping of your item from the manufacturer, restocking and other fees that have incurred while processing your order. Unfortunately, an order that has already been shipped or is currently is the shipping process, cannot be canceled. We understand that you want to receive your products as soon as possible and we truly appreciate your patience and understanding during any delays. Since it is often difficult to predict an item's selling popularity, we may be out-of-stock of an item you chose. In the rare case that the item is out-of-stock or on back-order, your package may be delayed and we will notify you by e-mail. You may either wait for shipment or cancel your order. Your credit card statement will display a discrete charge from "HV Warehouse". Your Personal Info is Confidential We hope to continue our reputation as a reliable and honest internet company. As always, we will never sell or share any of your information. It is kept strictly confidential. We will also never spam your e-mail address with annoying porn advertisements. You can truly relax and enjoy your shopping experience on our site. We guarantee that every transaction you make with us will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping online with Hot Video Warehouse. We use one of the most advanced ordering systems which protects your information with a SSL (Secure Socket Layer) 128-bit encrypted order form. All data is safe while it travels through the internet. Your card number will be transmitted directly to the banking network for authorization. The geographic location of your computer has been determined and recorded. Credit card fraud is a felony punishable by heavy fines and imprisonment. Unfortunately, since we change our products so frequently, we do not have any printed catalogs available for mailing. If you would like to order by mail, you can use our site as you would a catalog and use the mail order option to print your order form. If you have received a coupon, you may redeem it by typing in the discount code into the customer code box at checkout. Verify that the discount has been given before submitting your order to ensure your discounted price. Our system cannot recalculate prices after the order has been submitted. Our daily online special is "buy three DVDs or Videos and receive a fourth one free". We'll pick out a title we think you'll like based on your selections and add it to your order for free. We are not responsible for lost or stolen packages. If there is a suspicion regarding the delivery of your package, we will provide proof that it was delivered. If you question your neighbors trustworthiness, please request Signature Confirmation. You can do this by e-mail or in the customer requests box at check-out and it is free of charge. Refused items can be resent or cancelled. Cancelled orders which have been refused will be charged the postage that we have already paid to ship your order and a 10% restocking fee to cover processing and returning your order. In the case it was our error, we will pay postage to redeliver your package. If you'd like to be on our mailing list in order to receive coupons for your future orders, simply send us an e-mail using this link: info@hotvideowarehouse.com Thank You for choosing Hot Video Warehouse! |
Copyright © 2005
ADULT VIDEO
WAREHOUSE. All right reserved. |
